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KeyQuest's strengths lie in our range of aftersales training experience,
to include technical, parts, warranty, service reception, product knowledge, technical appreciation and aftersales systems.
Parts, Warranty and Systems
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We have undertaken a variety of parts training programmes, including:
- Parts Interpretation
- Parts Procedures
- Parts Management Systems
Our warranty experience encompasses design and delivery of warranty parameters and principles courses
- from initial claim compilation to audit requirements and procedures.
We have also developed and delivered roll out training for a new warranty processing system, delivering
to five major automotive brands in the UK.
Our technical training background spans design and delivery of a wide range
of manufacturers and technologies - from introduction to electrics, through to advanced diesel engine technology.
Subjects have included:
- Electrics
- CAN
- Diagnosis
- Service and PDI
- Workshop Information
- ABS and Associated Systems
- Diesel Technology
- Petrol Technology
- Air Conditioning
- Master Technician Updates
- Training Needs Analysis
This list is by no means exhaustive - if you would like training covering subjects that are not listed,
please contact us.
Product knowledge and
product launch programmes can cover either technical or sales aspects and KeyQuest has the expertise to provide training to
both technical and non-technical staff.
Design and delivery of vehicle technology training has proved successful
and rewarding, delivering to both sales and aftersales staff that do not have a technical background but whose roles would
benefit from an understanding of vehicle systems, principles and benefits.
Training for service
advisors is vital - they are the face of the service department.
Service advisor training includes:
- Dealer Induction
- Brand Awareness
- Customer Service
- Active Service Reception
- Vehicle Technology
- Product Knowledge
Whether a new dealer,
adopting a new franchise, or new staff starting with a company, KeyQuest can provide a full programme of support - from brand
awareness and induction to on-site afersales support for systems and procedures.
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